A recent experience with an international insurance company shows how using the potential of collective intelligence in an organisation can help build better solutions and create more engaging teams.
The first priority of the team we worked for is to provide the best service to their clients when they have an accident abroad for which medical assistance is needed. For this they need a perfect collaboration between the international teams spread over the world. They asked us to help them to improve this.
We invited 100 participants to this challenge on the Synapscore platform, based in 8 different countries (from Argentina to Hong Kong), in 5 different functions, to find new ideas for the intra-country remuneration model impacting the collaboration between the teams. After 3 weeks, 87% of the participants were actively exchanging experiences on the platform in their own native language to understand what was blocking and to find new ideas for the future model. During this period more than 600 posts where exchanged on the platform that resulted in a good idea for the future model and different action plans to improve the collaboration between the teams. Not only did they find a solution for the issue that was impacting their collaboration, but 92% of the participants felt engaged to help with the implementation. The defined actions could also be followed up on the platform in the same collaborative mode.
It was great to work with the teams on the platform and see how they felt proud of the outcome and were enthusiastic to continue to better work together. For these international operational teams (medical staff, finance, operations, HR) it was also an opportunity to get to know eachother, which is often the first step to build trust and collaboration.
A great example of how collective intelligence can emerge new ideas and help build engaging solutions. Most companies are not using half of the potential of the collective intelligence they have in their company and have difficulties to engage teams in new solutions. The Synapscore approach can help solve this by involving more employees, deeper in the organisation, in a shorter time and with more engagement to implement, than any traditional approach.